Zendesk's Government Data Request Policy Explained
What is Zendesk's Government Data Request Policy?
Zendesk's Government Data Request Policy outlines how Zendesk handles requests from law enforcement or government authorities for personal data. It includes procedures for assessing third-country requirements, responding to data disclosure requests, and notifying relevant parties in case of direct access by authorities. The policy ensures compliance with applicable data protection laws and Zendesk's Binding Corporate Rules. For more details, you can refer to theoriginal document.
More related questions
How does Zendesk handle a Data Disclosure Request?
When Zendesk receives a Data Disclosure Request, it is handled according to their policy, which involves immediate notification to the Legal Team. The request is reviewed on a case-by-case basis, considering its nature, context, and urgency….
What steps does Zendesk take before transferring personal data internationally?
Before transferring personal data internationally, Zendesk conducts a thorough assessment of the destination country's laws and practices regarding data disclosure requests. This assessment ensures compliance with Zendesk's policies and applicable…
What is Zendesk's approach to notifying customers about data requests?
Zendesk aims to notify customers about data requests whenever possible. If a request involves personal data for which a customer is the controller, Zendesk will ask the requesting authority to contact the customer directly. If this isn't possible,…
How does Zendesk ensure transparency in data disclosure requests?
Zendesk commits to transparency by preparing a semi-annual Transparency Report, detailing the number and type of data disclosure requests received. This report is published on Zendesk's website and made available to data protection authorities. By…
What are Zendesk's principles regarding bulk data transfers?
Zendesk strictly prohibits the transfer of personal data to authorities in a massive, disproportionate, and indiscriminate manner. This principle ensures that data transfers are necessary and appropriate within a democratic society, aligning with…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
