Customer Notification for Data Requests at Zendesk
What is Zendesk's approach to notifying customers about data requests?
Zendesk aims to notify customers about data requests whenever possible. If a request involves personal data for which a customer is the controller, Zendesk will ask the requesting authority to contact the customer directly. If this isn't possible, Zendesk will inform the customer before disclosing any data, unless legally prohibited or if there's an imminent risk of harm. This approach ensures transparency and customer involvement in data disclosure processes.
More related questions
What is Zendesk's Government Data Request Policy?
Zendesk's Government Data Request Policy outlines how Zendesk handles requests from law enforcement or government authorities for personal data. It includes procedures for assessing third-country requirements, responding to data disclosure…
How does Zendesk handle a Data Disclosure Request?
When Zendesk receives a Data Disclosure Request, it is handled according to their policy, which involves immediate notification to the Legal Team. The request is reviewed on a case-by-case basis, considering its nature, context, and urgency….
What steps does Zendesk take before transferring personal data internationally?
Before transferring personal data internationally, Zendesk conducts a thorough assessment of the destination country's laws and practices regarding data disclosure requests. This assessment ensures compliance with Zendesk's policies and applicable…
How does Zendesk ensure transparency in data disclosure requests?
Zendesk commits to transparency by preparing a semi-annual Transparency Report, detailing the number and type of data disclosure requests received. This report is published on Zendesk's website and made available to data protection authorities. By…
What are Zendesk's principles regarding bulk data transfers?
Zendesk strictly prohibits the transfer of personal data to authorities in a massive, disproportionate, and indiscriminate manner. This principle ensures that data transfers are necessary and appropriate within a democratic society, aligning with…
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