Zendesk's Approach to Government Access Requests
How does Zendesk handle government access requests?
Zendesk follows a specific process for government access requests, as outlined in their Government Data Request Policy and Article 15 of the new SCCs. This includes asking authorities to contact the data controller first and conducting a legal review of the request's validity. Zendesk occasionally receives requests from law enforcement agencies but ensures compliance with legal standards.
For more details on government access requests received by Zendesk, you can refer to their transparency report.
More related questions
What does the GDPR say about international data transfers?
The GDPR requires that personal data transferred outside the EEA must have an approved mechanism to ensure GDPR-level data protection is maintained. This means organizations need to know and map all transfers of personal data to non-EEA countries….
What international transfer mechanisms does Zendesk use?
Zendesk uses several mechanisms for international data transfers to ensure compliance with GDPR. For transfers to non-EEA or non-adequate countries, Zendesk relies on Standard Contractual Clauses (SCCs), which provide contractual guarantees for…
How does the Schrems II case affect the use of SCCs and BCRs?
The Schrems II case requires data exporters to ensure that importing countries provide protection equivalent to the EU's standards, especially concerning government surveillance. If this level of protection is not met, exporters must implement…
What is the relationship between the new SCCs and Schrems II?
The new SCCs were developed in response to the Schrems II decision, which highlighted the need for updated contractual clauses. These new SCCs include requirements for a Transfer Impact Assessment (TIA) and specific steps for data importers if they…
What is a Transfer Impact Assessment (TIA) and how is it completed?
A Transfer Impact Assessment (TIA) evaluates whether the importing country provides an equivalent level of data protection as the EU. This includes assessing local government surveillance laws and any practical evidence of government access…
What is Zendesk’s approach to FISA 702 in light of Schrems II?
Zendesk, as a U.S. corporation, is subject to FISA 702, which oversees foreign intelligence collection. However, Zendesk's transparency report indicates that requests under FISA 702 are rare. The U.S. government has assured that most companies do…
How does Zendesk address EO 12333 concerns in light of Schrems II?
Executive Order 12333 does not authorize the U.S. Government to compel companies to assist in foreign intelligence collection. Zendesk uses strong encryption to protect data in transit, ensuring that any intercepted data remains unreadable. This…
How can you ensure your data is protected under other countries' surveillance laws?
Zendesk provides summaries of local surveillance laws in their TIA guide, helping you assess whether these laws offer equivalent protection to the EU. If not, you can consider Zendesk's supplementary measures, such as their government access policy…
What steps is Zendesk taking in response to Schrems II?
Zendesk is committed to enhancing privacy and compliance features in response to Schrems II. This includes developing an Advanced Encryption solution and more data localization options. They are also working on features for data retention policy…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
