Zendesk Workforce Management Updates April 2024
What updates have been made to Zendesk's workforce management in April 2024?
Zendesk's workforce management solution, Tymeshift, has introduced an audit log to help admins track changes in their WFM account. Additionally, admins can now create up to 10 dashboards, up from the previous limit of 3, allowing for more tailored dashboards for different teams.
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What new features does Zendesk Support offer in April 2024?
Zendesk Support has introduced generative AI for agents, available for customers with the Advanced AI add-on. This feature allows agents to summarize, expand, and tone shift comments on a ticket. Summarize helps recap public comments, expand…
How has Zendesk Guide improved in April 2024?
Zendesk Guide has enhanced its generative AI features for help center content, available for customers with the Advanced AI add-on. These tools allow you to expand, tone shift, and simplify your content, turning brief bullet points into…
What updates have been made to Zendesk Explore in April 2024?
In April 2024, Zendesk Explore introduced the ability to view dashboard activity in the Dashboards library. This update provides insights into dashboard usage, including the name, last updated date, owner, views within the last six months, active…
What are the new capabilities of Zendesk bots in April 2024?
Zendesk bots have expanded their variable capabilities in the bot builder. Admins can now add local variables to image and button elements in the Send message and Add carousel step types. This update increases customization options, allowing for…
How has Zendesk improved its integrations in April 2024?
Zendesk has updated its Slack for Zendesk Support integration, allowing admins to connect all their Zendesk accounts to a single Slack workspace. This removes the previous restriction of linking only one Zendesk subdomain per Slack workspace. The…
What security enhancements has Zendesk introduced in April 2024?
Zendesk now allows customers to use its AI offerings within a HIPAA-enabled instance. This update ensures that stakeholders across Security, Legal, Privacy, and Product have tested and drafted the necessary contractual and configuration…
What are the new features in Zendesk Admin Center for April 2024?
The Zendesk Admin Center has introduced two navigation improvements to enhance workspace efficiency. The settings sections in the side navigation now follow true accordion behavior, automatically closing the existing section when a new one is…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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