New Zendesk Support Features April 2024
What new features does Zendesk Support offer in April 2024?
Zendesk Support has introduced generative AI for agents, available for customers with the Advanced AI add-on. This feature allows agents to summarize, expand, and tone shift comments on a ticket. Summarize helps recap public comments, expand elaborates on content, and tone shift adjusts the comment's tone to be more friendly or formal. This enhancement aims to improve communication efficiency and clarity.
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