Zendesk Widget Disappears When Offline: Fix It
Why does my Zendesk widget disappear when agents are offline?
If your Zendesk widget disappears when agents are offline, it's likely due to the settings in your Web Widget (Classic). To ensure the widget remains visible, you need to enable the Contact form setting. This allows visitors to submit a Support ticket even when no agents are online.
To do this, navigate to Admin Center > Channels > Web Widget, select your widget name, and enable the Contact form setting. This way, a form will appear for visitors to submit a ticket when agents are offline. For more detailed steps, you can refer to theoriginal Zendesk article.
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To keep the Zendesk chat button visible when agents are offline, you need to adjust your widget settings. By enabling the Contact form setting, the widget will remain visible, allowing visitors to submit a Support ticket even when agents are not…
What should I do if the Zendesk widget still doesn't appear after enabling forms?
If your Zendesk widget still doesn't appear after enabling the Contact form, there might be other issues at play. It's recommended to consult the troubleshooting guide provided by Zendesk. This guide can help identify other potential reasons why…
Can I keep the chat button without allowing ticket submissions when offline?
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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