Zendesk Web Widget Blocked for Certain Users
Could my Zendesk Web Widget be blocked for certain users?
Yes, your Zendesk Web Widget could be blocked for certain users if they are banned or if there are country or domain restrictions in place. Check the Chat interface to ensure no bans are affecting the user.
Additionally, verify that the Require sign-in option is not enabled in your Guide security settings, as this can prevent non-authenticated users from seeing the widget. For more information, see the article on restricting Help Center access to signed-in end-users.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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