Fixing Incorrect Zendesk Web Widget Script Installation
What should I do if my Zendesk Web Widget script is not installed correctly?
If your Zendesk Web Widget script is not installed correctly, first ensure the script is present on your website. Check that the correct script is added and placed in the right part of your website's code.
If the script is missing or incorrect, this is likely the cause of the issue. For guidance on locating and verifying the widget code, refer to the article on adding the Web Widget to your website or Help Center.
More related questions
Why is my Zendesk Web Widget not showing on my website?
If your Zendesk Web Widget isn't showing, there could be several reasons. First, ensure the widget itself is functioning by testing it in isolation using a tool like JSFiddle. If the widget works there, the issue might be with installation or…
How can I test if my Zendesk Web Widget is working?
To test if your Zendesk Web Widget is working, use a tool like JSFiddle. Copy your widget script into the HTML box and press Run. If the widget appears in the bottom right-hand side box, it is functioning correctly. If the widget doesn't appear, it…
Why does my Zendesk Web Widget not appear when agents are offline?
The Zendesk Web Widget won't appear if no agents are online and you haven't enabled a contact or offline form. Ensure at least one agent is available to take chats or enable an offline form. To check your settings, go to Admin Center > Channels >…
Could my Zendesk Web Widget be blocked for certain users?
Yes, your Zendesk Web Widget could be blocked for certain users if they are banned or if there are country or domain restrictions in place. Check the Chat interface to ensure no bans are affecting the user. Additionally, verify that the Require…
How can I check for interference or errors affecting my Zendesk Web Widget?
To check for interference or errors affecting your Zendesk Web Widget, open your browser console. Look for any ERRINSECURERESPONSE errors, which indicate a lack of SSL setup. Ensure your firewall allows the widget to appear and check if Firefox's…
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