Zendesk Username Reverts After Changing
Why does my Zendesk username revert after changing it?
If your Zendesk username reverts after changing it, it might be due to single sign-on (SSO) settings.
When using SSO with web tokens, your username and authentication are managed externally and passed to Zendesk. This can cause your Zendesk username to revert to the one used on your external website. If this is the case, you may need to adjust your SSO settings or consult with Zendesk support for a workaround.
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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