Options for Changing Sender Name in Zendesk Emails
What are my options for changing the sender name in Zendesk emails?
To change the sender name in Zendesk emails, you have a few options depending on your plan.
You can change the owner agent's name to something generic, add a third agent with a generic name, or turn off personalized email replies. If you're on a plan that doesn't support agent aliases, these might be your best options. Upgrading your plan might not necessarily solve the issue, as aliases replace names rather than offering different paths for triggered and manual replies.
More related questions
How can I change the name in outgoing email notifications in Zendesk?
To change the name displayed in outgoing email notifications, you need to access the Admin Center in Zendesk. Once there, navigate to the Email page and locate the email under Support addresses. Click on edit next to the email, and in the popup,…
Why does my name appear in all outgoing Zendesk emails?
If your name appears in all outgoing Zendesk emails, it might be due to the system using the name of the person who set up the primary instance. This can happen if you were the first user of Zendesk and created the initial email. The system might…
Can I send non-personalized triggered emails in Zendesk?
Yes, you can send non-personalized triggered emails in Zendesk by changing the name settings. If you want triggered emails for unassigned tickets to appear as coming from a generic support desk rather than a specific agent, you can change the owner…
Why does my Zendesk username revert after changing it?
If your Zendesk username reverts after changing it, it might be due to single sign-on (SSO) settings. When using SSO with web tokens, your username and authentication are managed externally and passed to Zendesk. This can cause your Zendesk…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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