image for site

Options for Changing Sender Name in Zendesk Emails

Explore options for changing the sender name in Zendesk emails, including using a generic name or adding an agent.

What are my options for changing the sender name in Zendesk emails?

To change the sender name in Zendesk emails, you have a few options depending on your plan.

You can change the owner agent's name to something generic, add a third agent with a generic name, or turn off personalized email replies. If you're on a plan that doesn't support agent aliases, these might be your best options. Upgrading your plan might not necessarily solve the issue, as aliases replace names rather than offering different paths for triggered and manual replies.


More related questions

How can I change the name in outgoing email notifications in Zendesk?

To change the name displayed in outgoing email notifications, you need to access the Admin Center in Zendesk. Once there, navigate to the Email page and locate the email under Support addresses. Click on edit next to the email, and in the popup,…

Why does my name appear in all outgoing Zendesk emails?

If your name appears in all outgoing Zendesk emails, it might be due to the system using the name of the person who set up the primary instance. This can happen if you were the first user of Zendesk and created the initial email. The system might…

Can I send non-personalized triggered emails in Zendesk?

Yes, you can send non-personalized triggered emails in Zendesk by changing the name settings. If you want triggered emails for unassigned tickets to appear as coming from a generic support desk rather than a specific agent, you can change the owner…

Why does my Zendesk username revert after changing it?

If your Zendesk username reverts after changing it, it might be due to single sign-on (SSO) settings. When using SSO with web tokens, your username and authentication are managed externally and passed to Zendesk. This can cause your Zendesk…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites