If a Zendesk trigger isn't sending emails, you should first check the ticket events to see if the trigger attempted to send a notification.
Look for the property 'Email notification' in the ticket events. If the notification was sent but not received, it might have been caught in the customer's spam filter. In such cases, retrieve the ticket ID and contact Zendesk Customer Support for further assistance.
If your customers aren't receiving email notifications, it might be due to issues with your email setup or trigger settings. First, ensure that the triggers responsible for sending notifications, such as 'Notify requester and CCs of comment update'…
To ensure your Zendesk triggers are set correctly, verify that they match the default conditions. For the 'Notify requester and CCs of comment update' trigger, it should meet conditions like 'Ticket is Updated' and 'Comment is Public'. The actions…
To reactivate a deactivated trigger in Zendesk, navigate to your triggers page and locate the trigger under the Inactive tab. Select the trigger you want to reactivate, and move it to the Active tab. This will ensure that the trigger is functioning…
The default conditions for Zendesk email triggers ensure that notifications are sent correctly. For the 'Notify requester and CCs of comment update' trigger, the conditions include 'Ticket is Updated' and 'Comment is Public'. For the 'Notify…