Default Conditions for Zendesk Email Triggers
What are the default conditions for Zendesk email triggers?
The default conditions for Zendesk email triggers ensure that notifications are sent correctly.
For the 'Notify requester and CCs of comment update' trigger, the conditions include 'Ticket is Updated' and 'Comment is Public'. For the 'Notify requester of new proactive ticket' trigger, conditions include 'Ticket is Created' and 'Ticket has public comments'. These conditions help ensure that the right notifications are sent to the right users.
More related questions
Why aren't my customers receiving email notifications from Zendesk?
If your customers aren't receiving email notifications, it might be due to issues with your email setup or trigger settings. First, ensure that the triggers responsible for sending notifications, such as 'Notify requester and CCs of comment update'…
How do I check if my Zendesk triggers are set correctly?
To ensure your Zendesk triggers are set correctly, verify that they match the default conditions. For the 'Notify requester and CCs of comment update' trigger, it should meet conditions like 'Ticket is Updated' and 'Comment is Public'. The actions…
What should I do if a Zendesk trigger isn't sending emails?
If a Zendesk trigger isn't sending emails, you should first check the ticket events to see if the trigger attempted to send a notification. Look for the property 'Email notification' in the ticket events. If the notification was sent but not…
How can I reactivate a deactivated trigger in Zendesk?
To reactivate a deactivated trigger in Zendesk, navigate to your triggers page and locate the trigger under the Inactive tab. Select the trigger you want to reactivate, and move it to the Active tab. This will ensure that the trigger is functioning…
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