Zendesk Tickets Not Created After Password Reset?
Discover the steps to take if your Zendesk tickets stop being created after a password reset, ensuring seamless support operations.
What should I do if my Zendesk tickets stop being created after a password reset?
If your Zendesk tickets stop being created after a password reset, you need to take specific actions depending on your support address type.
For Google connector addresses, go to the Admin Center, open the Support addresses page, and click the Reconnect button next to the affected address. For other external addresses, verify your forwarding by selecting Verify forwarding next to the address in the Admin Center. You'll receive an email to verify the address, and you must click the link to approve it. These steps will restore ticket creation functionality.
More related questions
Can a password reset affect my Zendesk support address?
Yes, a password reset can affect your Zendesk support address. If you change your email password, it may disrupt the connection between your email and Zendesk, potentially stopping ticket creation. For Google connector addresses, you need to…
How does a password reset process differ for Google connector and external addresses in Zendesk?
The password reset process in Zendesk differs for Google connector and other external addresses. For Google connector addresses, after changing your email password, you need to reconnect the address by going to the Admin Center, opening the Support…
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