Zendesk Ticket Forms: Basic vs Advanced Plans
What can I do with ticket forms on different Zendesk plans?
The features available for ticket forms in Zendesk depend on your plan.Basic plansallow you to customize the default ticket form, add custom ticket fields, and integrate the form with the Web Widget (Classic).Advanced plansoffer additional capabilities, such as creating multiple ticket forms, adding conditional fields, and selecting forms from the Web Widget. For more details, check out theZendesk support article.
More related questions
Can I restrict ticket forms to specific agent groups in Zendesk?
While you can't directly restrict ticket forms to specific agent groups in Zendesk, you can use triggers to manage access. By setting up a trigger, you can identify when an agent tries to use a ticket form not meant for their group and prevent it….
Is it possible to use a form within another form in Zendesk?
Currently, Zendesk does not support using a form within another form. While some plans allow for multiple ticket forms, nesting forms is not an available feature at this time.
Can end users change ticket priority after creation in Zendesk?
End users cannot directly change the ticket priority after creation in Zendesk. They can only add comments or mark the ticket as solved. However, you might set up a Trigger to change priority based on specific keywords in comments, though this can…
How can I add helpful guidance to a Zendesk form field?
Currently, Zendesk does not support advanced formatting like bullet points or new lines in the 'Description shown to end users' component of a form field. This can make it challenging to provide detailed guidance or examples, as text appears as a…
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