Zendesk Talk Voice QA Enhancements
How has Zendesk Talk improved call quality assurance?
Zendesk Talk now includes Voice QA, which allows for quick review of automatic call summaries and transcripts. This feature organizes conversations into messages between the agent and customer, streamlining the call QA process. To use this feature, Zendesk QA and Zendesk Talk are required. For more details, seeZendesk Talk call transcription and summarization FAQ.
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