Zendesk Talk: 'Recording not available' Issue
Why is my Zendesk Talk recording showing as 'Recording not available'?
If you're seeing 'Recording not available' in your Zendesk Talk recordings, there could be several reasons.
For Zendesk Talk users, it might be due to the recording being too short, silent, or manually deleted. It could also be because your Talk subscription isn't active, or the call ended before any audio was captured. Additionally, if call recordings were disabled for a specific number, or if the ticket was closed before the recording was added, you might encounter this message.
For Talk Partner Edition users, the recording might not be available if it's no longer hosted where it was originally stored, or if you lack permission to access it on your voice provider's platform. For more details, check out theoriginal article.
More related questions
What causes a Zendesk Talk recording to be too short?
A Zendesk Talk recording might be considered too short if it is interpreted as 0 bytes, which means no actual audio was captured. This can happen if the call duration is extremely brief, resulting in no meaningful audio data being recorded. If you…
Can a closed ticket affect my Zendesk Talk recordings?
Yes, closing a ticket too soon can prevent a recording from being added. Once a ticket is closed, no further updates can be made, including adding call recordings. If you find that recordings are missing due to closed tickets, consider reviewing…
Why might a Zendesk Talk recording be silent?
A Zendesk Talk recording might be silent if no audio or voice was captured during the call. This could occur if the call was disconnected before any conversation took place, or if there was an issue with the microphone or audio settings. Ensuring…
How does the Zendesk Talk Partner Edition handle recordings?
In Zendesk Talk Partner Edition, recordings are not stored by Zendesk but linked to an external audio file. If a recording is unavailable, it might be because the file is no longer hosted where it was originally stored, or you lack permission to…
What should I do if my Zendesk Talk subscription is inactive?
If your Zendesk Talk subscription is inactive, it can prevent recordings from being available. To resolve this, you'll need to activate a Talk plan within your Zendesk account. This will ensure that all features, including call recordings, function…
Why can't I access recordings in my voice provider platform?
If you can't access recordings in your voice provider platform, it might be due to permission issues. Ensure that you have the necessary permissions to access recordings within your voice provider's platform. If your Zendesk account is not active…
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