Zendesk Talk Number SMS Pin Issue
What should I do if my Zendesk Talk number can't receive WhatsApp activation pins via SMS?
Zendesk Talk numbers cannot receive WhatsApp activation pins through SMS, so you'll need to use the voice call option instead.
To ensure you receive the pin, disable any greetings or routing that might interfere with the call. Set your voicemail to receive the call if necessary, and retrieve the pin from there. This process ensures that the one-time pin is delivered successfully, allowing you to complete the WhatsApp verification.
More related questions
How do I verify my Zendesk Talk number for WhatsApp?
To verify your Zendesk Talk number for WhatsApp, you'll need to receive a one-time pin via a voice call. WhatsApp sends this pin automatically, and it can be retrieved from voicemail if necessary. When you initiate the verification process,…
How can I prepare my Zendesk Talk line to receive a WhatsApp verification pin?
To prepare your Zendesk Talk line for receiving a WhatsApp verification pin, you need to disable certain features temporarily. First, go to the Admin Center and navigate to Channels > Talk. Select the line you want to use for WhatsApp and ensure…
What should I do if my WhatsApp verification call doesn't reach me?
If your WhatsApp verification call doesn't reach you, check your Zendesk Talk settings to ensure there are no obstacles. Make sure your number can receive calls from the US, as the call will come from there. Disable any greetings or IVR menus that…
How can I manage greetings and routing for WhatsApp verification in Zendesk?
Managing greetings and routing is crucial for successfully receiving a WhatsApp verification pin in Zendesk. Temporarily disable any outgoing greetings and adjust your routing settings to ensure the call can reach you directly. This might involve…
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