Prepare Zendesk Talk for WhatsApp Pin
How can I prepare my Zendesk Talk line to receive a WhatsApp verification pin?
To prepare your Zendesk Talk line for receiving a WhatsApp verification pin, you need to disable certain features temporarily.
First, go to the Admin Center and navigate to Channels > Talk. Select the line you want to use for WhatsApp and ensure it's voice-capable. Turn on voicemail and set the greeting to 'None'. Make sure no agents are online to avoid interruptions. This setup will allow the verification call to go directly to voicemail, where you can retrieve the pin.
More related questions
How do I verify my Zendesk Talk number for WhatsApp?
To verify your Zendesk Talk number for WhatsApp, you'll need to receive a one-time pin via a voice call. WhatsApp sends this pin automatically, and it can be retrieved from voicemail if necessary. When you initiate the verification process,…
What should I do if my Zendesk Talk number can't receive WhatsApp activation pins via SMS?
Zendesk Talk numbers cannot receive WhatsApp activation pins through SMS, so you'll need to use the voice call option instead. To ensure you receive the pin, disable any greetings or routing that might interfere with the call. Set your voicemail to…
What should I do if my WhatsApp verification call doesn't reach me?
If your WhatsApp verification call doesn't reach you, check your Zendesk Talk settings to ensure there are no obstacles. Make sure your number can receive calls from the US, as the call will come from there. Disable any greetings or IVR menus that…
How can I manage greetings and routing for WhatsApp verification in Zendesk?
Managing greetings and routing is crucial for successfully receiving a WhatsApp verification pin in Zendesk. Temporarily disable any outgoing greetings and adjust your routing settings to ensure the call can reach you directly. This might involve…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
