Zendesk Talk Incident on November 10, 2023: What Happened?
What happened during the Zendesk Talk service incident on November 10, 2023?
On November 10, 2023, Zendesk Talk users in Denmark, Finland, and Sweden faced issues with inbound calls. Between 8:37 and 10:07 UTC, calls were either not connecting or disconnecting shortly after connecting. This was due to an incident with an upstream provider's network.
The issue was identified and resolved by 13:32 UTC after the upstream carrier made necessary changes. For more details, you can check theoriginal link.
More related questions
How was the Zendesk Talk incident on November 10, 2023 resolved?
The Zendesk Talk incident on November 10, 2023, was resolved by the upstream carrier. They implemented urgent changes to their network to address the traffic balancing issues that were causing call disruptions. By increasing capacity to handle the…
What was the root cause of the Zendesk Talk incident on November 10, 2023?
The root cause of the Zendesk Talk incident on November 10, 2023, was linked to local partner carriers. An infrastructure update led to unexpected inbound traffic balancing issues, which affected call connectivity. This incident highlighted the…
What steps did Zendesk take after the November 10, 2023 incident?
Following the November 10, 2023 incident, Zendesk took several steps to prevent future occurrences. They updated internal runbooks for working with partner providers and revisited escalation policies for partner provider issues. These measures aim…
Where can I find more information about Zendesk service incidents?
For more information about Zendesk service incidents, you can visit their system status page. This page provides current system status information and summaries of post-mortem investigations. If you have additional questions, you can log a ticket…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
