Resolution of Zendesk Talk Incident on November 10, 2023
How was the Zendesk Talk incident on November 10, 2023 resolved?
The Zendesk Talk incident on November 10, 2023, was resolved by the upstream carrier. They implemented urgent changes to their network to address the traffic balancing issues that were causing call disruptions.
By increasing capacity to handle the incoming traffic, the issue was resolved, and normal service resumed by 13:32 UTC. This resolution allowed customers to receive calls to Scandinavian numbers again.
More related questions
What happened during the Zendesk Talk service incident on November 10, 2023?
On November 10, 2023, Zendesk Talk users in Denmark, Finland, and Sweden faced issues with inbound calls. Between 8:37 and 10:07 UTC, calls were either not connecting or disconnecting shortly after connecting. This was due to an incident with an…
What was the root cause of the Zendesk Talk incident on November 10, 2023?
The root cause of the Zendesk Talk incident on November 10, 2023, was linked to local partner carriers. An infrastructure update led to unexpected inbound traffic balancing issues, which affected call connectivity. This incident highlighted the…
What steps did Zendesk take after the November 10, 2023 incident?
Following the November 10, 2023 incident, Zendesk took several steps to prevent future occurrences. They updated internal runbooks for working with partner providers and revisited escalation policies for partner provider issues. These measures aim…
Where can I find more information about Zendesk service incidents?
For more information about Zendesk service incidents, you can visit their system status page. This page provides current system status information and summaries of post-mortem investigations. If you have additional questions, you can log a ticket…
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