Zendesk Support Apps: New Default Responsive Behavior
What is the new default behavior for Zendesk Support apps?
Zendesk Support apps are now responsive by default. This means that if the flexible property is not specified in the app's manifest file, the app will automatically resize to match the panel width as it changes. This change aims to enhance the user experience by making apps more adaptable to different panel sizes. For more details, you can check theoriginal announcement.
More related questions
How does the flexible property affect Zendesk app behavior?
The flexible property determines whether a Zendesk app will resize with the context panel. If flexible = true, the app will dynamically adjust to the panel's width. If flexible = false, the app will maintain a fixed width of 320px, regardless of…
Why did Zendesk change the default flexible property setting?
Zendesk changed the default setting to flexible = true to make apps more responsive and improve the user experience. This change allows apps to automatically adjust to different panel sizes without requiring additional settings in the manifest…
What should developers do to ensure their Zendesk apps are responsive?
Developers should specify the flexible property in the manifest file for apps located in the ticket sidebar or new ticket sidebar. If you want your app to be responsive, set flexible = true. If you prefer a fixed width, set flexible = false. After…
Does the responsive change affect all Zendesk UI sections?
No, the responsive change currently only affects the Agent Workspace, specifically apps in the ticket sidebar or new ticket sidebar. It does not apply to other UI sections like Organization/User views. Feedback can be provided to request this…
Can I keep my Zendesk app at a fixed width?
Yes, you can keep your Zendesk app at a fixed width by setting flexible = false in the manifest file. This will ensure your app maintains a width of 320px, regardless of any panel resizing by agents.
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