Zendesk Support and Guide License Matching
Learn why Zendesk Support and Guide licenses must match in number.
Can I have different numbers of licenses for Zendesk Support and Guide?
No, you cannot have different numbers of licenses for Zendesk Support and Guide. If you add someone as a Support agent and you have a Guide subscription on your account, they will automatically become a Guide agent as well. This means the number of licenses in Support and Guide will always match.
For more information, see this article: Understanding Guide roles and privileges.
More related questions
Can I add a single Guide license if I have multiple Support licenses?
No, you cannot add a single Guide license if you have multiple Support licenses. In Zendesk, the number of licenses for Support and Guide must be the same. This means if you have a Guide subscription, all your Support agents will also be Guide…
Why do Zendesk Support and Guide licenses need to match?
Zendesk requires that Support and Guide licenses match because if you have a Guide subscription, all Support agents are automatically given Guide access. This ensures that all agents have consistent access across both platforms. For more…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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