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Reason for Matching Zendesk Support and Guide Licenses

Discover why Zendesk requires matching licenses for Support and Guide.

Why do Zendesk Support and Guide licenses need to match?

Zendesk requires that Support and Guide licenses match because if you have a Guide subscription, all Support agents are automatically given Guide access. This ensures that all agents have consistent access across both platforms.

For more information, see this article: Understanding Guide roles and privileges.


More related questions

Can I have different numbers of licenses for Zendesk Support and Guide?

No, you cannot have different numbers of licenses for Zendesk Support and Guide. If you add someone as a Support agent and you have a Guide subscription on your account, they will automatically become a Guide agent as well. This means the number of…

Can I add a single Guide license if I have multiple Support licenses?

No, you cannot add a single Guide license if you have multiple Support licenses. In Zendesk, the number of licenses for Support and Guide must be the same. This means if you have a Guide subscription, all your Support agents will also be Guide…

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