Zendesk Sunshine Conversations New Features
What are the new features in Zendesk Sunshine Conversations?
Zendesk Sunshine Conversations now supports Apple Business Chat, enabling communication with customers on any Apple device. The platform also introduces Multiparty Conversations and a Notifications API for bulk messaging, enhancing communication capabilities for businesses.
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What new languages does Zendesk Answer Bot support?
Zendesk Answer Bot now supports 11 additional languages, including Japanese, Chinese, Korean, and Russian. This expansion allows businesses to provide automated support in more languages, enhancing customer service for a global audience. For more…
What are the new features in Zendesk Chat?
Zendesk Chat has introduced the ability to install both private and public apps for standalone accounts. Additionally, a new training program is available for those looking to become a certified Zendesk Chat Specialist. These updates aim to enhance…
How has Zendesk Explore improved reporting?
Zendesk Explore has enhanced its reporting capabilities with new tag reporting functions and improved query management. The 'INCLUDESALL' and 'INCLUDESANY' functions allow for more precise ticket reporting, while query management updates help…
What is the new badge feature in Zendesk Gather?
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What updates have been made to Zendesk Guide?
Zendesk Guide now includes Scheduled Unpublishing and Content Blocks EAP for Enterprise plans. Scheduled Unpublishing allows you to set a future date to unpublish an article, while Content Blocks enable the creation and management of reusable…
What new apps are available in the Zendesk Marketplace?
The Zendesk Marketplace has added several new apps, including Recurly for Support, Skedulo Mobile Workforce Management, and Zoom. These apps integrate with Zendesk Support to enhance subscription management, workforce scheduling, and video…
What are the new features in Zendesk Sell?
Zendesk Sell has introduced Conference Calling EAP for Enterprise and Elite plans, allowing users to add participants to calls, manage call logs, and more. Additionally, the Sell mobile app has been redesigned for iPad, offering a more…
What updates have been made to Zendesk Sunshine?
Zendesk Sunshine has introduced several updates, including Relationship and Role Based Access Controls for the Custom Objects API. These updates provide more control over permissions and relationships, enhancing data security and management….
What improvements have been made to Zendesk Support?
Zendesk Support has introduced several enhancements, including a Public API for Side Conversations and new features for creating and managing side conversations. These updates aim to improve collaboration and streamline communication within support…
What new feature is available in Zendesk Talk?
Zendesk Talk has introduced Call Quality Notifications for Professional and Enterprise plans. This feature provides alerts in the Talk console when there is a drop in call audio or network quality, helping to maintain high communication standards.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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