Zendesk Services Covered by ISO Certifications
Which Zendesk services are covered by ISO certifications?
Zendesk's ISO certifications cover a range of services including Support, Guide, Chat, Connect, Inbox, and Explore. These services are centrally managed from Zendesk's headquarters and supported by various global office locations. The certifications ensure that the development, operations, maintenance, and delivery of these services meet international security and privacy standards.
Customers using these in-scope products benefit from the protections offered by Zendesk's ISO certifications without needing to pay extra or configure their instances.
More related questions
What is Zendesk's commitment to international information security standards?
Zendesk is committed to maintaining high standards of information security and privacy. They have implemented ISO 27001, ISO 27018, and ISO 27701 standards to ensure data security and compliance. These standards provide frameworks for managing…
What does ISO 27001 certification mean for Zendesk?
ISO 27001 certification means that Zendesk has a robust Information Security Management System (ISMS) in place. This certification provides assurance that Zendesk meets the requirements for managing information security risks effectively. It…
How does ISO 27018 protect Zendesk customers' data?
ISO 27018 provides guidelines for protecting Personally Identifiable Information (PII) in the cloud, specifically for service providers like Zendesk. This standard is based on ISO/IEC 27002 and focuses on ensuring that cloud service providers…
What is the significance of ISO 27701 for Zendesk?
ISO 27701 is significant for Zendesk as it specifies requirements for a Privacy Information Management System (PIMS). This standard complements ISO 27001 and 27002 by focusing on privacy management within an organization. For Zendesk, it means…
How can customers access Zendesk's ISO certificates?
Customers can access Zendesk's ISO certificates at any time, free of cost and without the need for a Non-Disclosure Agreement (NDA). To obtain these certificates, customers simply need to fill out a form available on Zendesk's website. This…
Does using Zendesk automatically certify my organization with ISO standards?
Using Zendesk does not automatically certify your organization with ISO standards. While Zendesk's certifications cover their own services, customers wishing to pursue ISO certifications for their own operations will need to undergo their own…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
