Zendesk Semantic Search for Community Posts
What is Zendesk's semantic search for community posts?
Zendesk's semantic search helps users find content without needing exact search terms. It enhances search results by understanding the intent behind the search query, ensuring users find relevant articles and community posts at the top of their search results.
This feature is currently available for English language help centers that do not use external content. Zendesk is working on expanding this feature to support more languages, ensuring consistent improvements in search performance metrics like click-through rates and mean reciprocal rank. For more details, check out theoriginal announcement.
More related questions
Which languages does Zendesk's semantic search support?
Currently, Zendesk's semantic search supports help centers with an English locale. This means that if your help center is set to English and does not use federated search, semantic search is enabled. Zendesk is actively working on expanding this…
How can I check if my help center has semantic search enabled?
To determine if your help center has semantic search enabled, you can refer to the specific instructions provided by Zendesk. This feature is automatically enabled for English language help centers that do not use federated search. If you're unsure…
Do I need to do anything to enable semantic search in Zendesk?
No action is required on your part to enable semantic search in Zendesk. The implementation is automatic for eligible help centers. However, Zendesk encourages users to provide feedback on search results. If you notice that search results are not…
How can I provide feedback on Zendesk's semantic search results?
Zendesk invites users to submit feedback on search results to help improve the search experience. If you find that search results are not displaying the most relevant articles, you can use a specific form to submit examples. This feedback is…
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