Check if Your Help Center Has Semantic Search
How can I check if my help center has semantic search enabled?
To determine if your help center has semantic search enabled, you can refer to the specific instructions provided by Zendesk. This feature is automatically enabled for English language help centers that do not use federated search.
If you're unsure about your help center's status, Zendesk provides resources to help you verify whether semantic search is active. Keep an eye on updates as Zendesk continues to expand support for more locales and external content.
More related questions
What is Zendesk's semantic search for community posts?
Zendesk's semantic search helps users find content without needing exact search terms. It enhances search results by understanding the intent behind the search query, ensuring users find relevant articles and community posts at the top of their…
Which languages does Zendesk's semantic search support?
Currently, Zendesk's semantic search supports help centers with an English locale. This means that if your help center is set to English and does not use federated search, semantic search is enabled. Zendesk is actively working on expanding this…
Do I need to do anything to enable semantic search in Zendesk?
No action is required on your part to enable semantic search in Zendesk. The implementation is automatic for eligible help centers. However, Zendesk encourages users to provide feedback on search results. If you notice that search results are not…
How can I provide feedback on Zendesk's semantic search results?
Zendesk invites users to submit feedback on search results to help improve the search experience. If you find that search results are not displaying the most relevant articles, you can use a specific form to submit examples. This feedback is…
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