Zendesk Sell: updated_at Attribute Issue
Learn why the updated_at attribute in Zendesk Sell may not reflect your last user profile update.
Why doesn't the updated_at attribute reflect my last update in Zendesk Sell?
Theupdated_atattribute in Zendesk Sell doesn't always reflect the last update you made to a user profile. This is because certain changes made by an admin from specific profile pages do not update this attribute.
For instance, if you make changes from the following paths, theupdated_atattribute won't be updated:
- In Sell, navigate to Settings > Manage > Users, then click the agent's name to open and edit their profile.
- In Admin Center, go to People > Team members, then click the agent's name and select Edit user > Edit Profile.
For more details, you can refer to theoriginal Zendesk help article.
More related questions
What changes do not affect the updated_at attribute in Zendesk Sell?
Certain admin changes to user profiles in Zendesk Sell do not affect theupdated_atattribute. Specifically, updates made through the profile pages in Sell and Admin Center are not reflected. If you edit a user profile by navigating to Sell >…
How can I ensure my updates are reflected in the updated_at attribute in Zendesk Sell?
To ensure your updates are reflected in theupdated_atattribute in Zendesk Sell, avoid making changes through the profile pages in Sell and Admin Center. Instead, consider using other methods or tools that directly interact with the Sell API, as…
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