Changes Not Affecting updated_at in Zendesk Sell
Discover which admin changes in Zendesk Sell do not update the updated_at attribute.
What changes do not affect the updated_at attribute in Zendesk Sell?
Certain admin changes to user profiles in Zendesk Sell do not affect theupdated_atattribute. Specifically, updates made through the profile pages in Sell and Admin Center are not reflected.
If you edit a user profile by navigating to Sell > Settings > Manage > Users or Admin Center > People > Team members, these changes won't update theupdated_atattribute. This behavior is by design and is important to consider when tracking profile updates.
More related questions
Why doesn't the updated_at attribute reflect my last update in Zendesk Sell?
Theupdated_atattribute in Zendesk Sell doesn't always reflect the last update you made to a user profile. This is because certain changes made by an admin from specific profile pages do not update this attribute. For instance, if you make…
How can I ensure my updates are reflected in the updated_at attribute in Zendesk Sell?
To ensure your updates are reflected in theupdated_atattribute in Zendesk Sell, avoid making changes through the profile pages in Sell and Admin Center. Instead, consider using other methods or tools that directly interact with the Sell API, as…
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