Zendesk SDK: Key Considerations for Use
What is Zendesk SDK and what should I consider when using it?
Zendesk SDK is a mobile SDK designed to work with messaging and the Agent Workspace. It is important to consider certain factors when using it, such as limitations and customization options.
The SDK has known issues and limitations, which are detailed in the developer documentation for iOS and Android. Additionally, Google requires specific actions for Firebase notifications on Android. When customizing the SDK, avoid overwriting core frameworks like UIKit on iOS, as this can affect functionality. Instead, extend the UIKit API to maintain expected behavior. For more details, visit theZendesk Web Widget and SDKs documentation.
More related questions
What are the limitations of using Zendesk SDK?
Zendesk SDK has some known limitations that users should be aware of. These limitations are documented for both iOS and Android platforms. For instance, Google requires specific actions regarding Firebase notifications on Android. It's crucial to…
How should I handle core frameworks when using Zendesk SDK?
When using Zendesk SDK, it's important not to overwrite core frameworks like UIKit on iOS. Overwriting these can lead to unexpected behavior in your app. Instead, extend the UIKit API to ensure the SDK functions as intended. This approach helps…
How can I customize the UI colors in Zendesk SDK?
You can customize the UI colors of the Zendesk SDK in the Admin Center, but it's important to consider accessibility. Mobile devices are used in diverse environments, so ensure your theme colors meet W3C contrast guidelines for better…
What should I consider when setting light and dark themes in Zendesk SDK?
When setting light and dark themes in Zendesk SDK, ensure they are distinct enough to avoid user confusion. If the themes are too similar in color, users may not notice the difference, leading to a confusing experience. It's best to choose…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
