Zendesk Satisfaction Score Calculation Formula
What is the formula for calculating the satisfaction score in Zendesk?
The satisfaction score in Zendesk is calculated using the formula: COUNT(Good satisfaction tickets) / COUNT(Rated satisfaction tickets). This means that if you have 99 good ratings and 1 bad rating out of 100 rated tickets, your satisfaction score would be 99%.
This formula helps you understand the percentage of positive feedback you receive from your customers, providing a clear picture of your service quality over the last 100 ratings.
More related questions
How can I display satisfaction ratings in my Zendesk Help Center?
To display satisfaction ratings in your Zendesk Help Center, you need to add a ratings box using a code snippet. This allows you to show statistics based on your last 100 satisfaction ratings, including the number of positive and negative ratings,…
Can I customize the appearance of the satisfaction ratings box in Zendesk?
Yes, you can customize the appearance of the satisfaction ratings box in Zendesk. You can change the wording, look, and placement of the box on your page. To customize the wording, edit the values in the ratings box code. For appearance, you can…
How do I add the satisfaction ratings box to an article in Zendesk?
To add the satisfaction ratings box to an article in Zendesk, you need to enable the 'Display Unsafe Content' setting and paste the code into the article's HTML. Navigate to the article in your Help Center, click 'Edit article', and switch to the…
Is it possible to embed the Zendesk satisfaction ratings box on an external website?
Yes, you can embed the Zendesk satisfaction ratings box on an external website. Ensure that the 'Embedded satisfaction score widget' setting is enabled by checking 'Allow me to display public satisfaction statistics'. Once this setting is enabled,…
Can I use a 1 to 5 scale for satisfaction ratings in Zendesk?
Unfortunately, Zendesk's default CSAT survey only supports a good or bad rating system. If you wish to use a 1 to 5 scale, you will need to use a third-party app. You can explore options in the Zendesk Marketplace, but keep in mind that Zendesk…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
