Display Satisfaction Ratings in Zendesk Help Center
How can I display satisfaction ratings in my Zendesk Help Center?
To display satisfaction ratings in your Zendesk Help Center, you need to add a ratings box using a code snippet. This allows you to show statistics based on your last 100 satisfaction ratings, including the number of positive and negative ratings, and the overall score.
To get started, ensure you have at least 100 ratings and that the 'Allow customers to rate tickets' option is selected in the Admin Center. Once you have the necessary ratings, you can copy the HTML code provided under the 'How do I use it' section and paste it into your Help Center's HTML template. For more details, check theoriginal link.
More related questions
What is the formula for calculating the satisfaction score in Zendesk?
The satisfaction score in Zendesk is calculated using the formula: COUNT(Good satisfaction tickets) / COUNT(Rated satisfaction tickets). This means that if you have 99 good ratings and 1 bad rating out of 100 rated tickets, your satisfaction score…
Can I customize the appearance of the satisfaction ratings box in Zendesk?
Yes, you can customize the appearance of the satisfaction ratings box in Zendesk. You can change the wording, look, and placement of the box on your page. To customize the wording, edit the values in the ratings box code. For appearance, you can…
How do I add the satisfaction ratings box to an article in Zendesk?
To add the satisfaction ratings box to an article in Zendesk, you need to enable the 'Display Unsafe Content' setting and paste the code into the article's HTML. Navigate to the article in your Help Center, click 'Edit article', and switch to the…
Is it possible to embed the Zendesk satisfaction ratings box on an external website?
Yes, you can embed the Zendesk satisfaction ratings box on an external website. Ensure that the 'Embedded satisfaction score widget' setting is enabled by checking 'Allow me to display public satisfaction statistics'. Once this setting is enabled,…
Can I use a 1 to 5 scale for satisfaction ratings in Zendesk?
Unfortunately, Zendesk's default CSAT survey only supports a good or bad rating system. If you wish to use a 1 to 5 scale, you will need to use a third-party app. You can explore options in the Zendesk Marketplace, but keep in mind that Zendesk…
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