Zendesk Redirects to Subdomain Instead of Host-Mapped URL
Why does Zendesk redirect to the subdomain instead of my host-mapped address?
If you're being redirected to your Zendesk subdomain instead of your host-mapped address, it might be due to incomplete settings. Ensure that your host mapping is correctly set up by following the instructions in the article: Host mapping - Changing the URL of your help center. Make sure the hosted SSL setting is enabled and an SSL certificate is uploaded to your Zendesk account.
Zendesk offers a free SSL certificate, or you can upload one from your web hosting provider. Authenticated agents and anonymous users will see the subdomain URL on the login page. For more details, check out the article: Preparing an SSL certificate for upload to Zendesk.
More related questions
How can I fix the issue of seeing a different brand's subdomain on Zendesk?
If users see a different brand's subdomain when accessing your Zendesk, it might be due to misconfigured page redirects. While your host mapping setup may appear correct, there could be underlying issues. To resolve this, it's best to contact…
What should I do if my host mapping setup seems correct but redirects still occur?
Even if your host mapping setup appears correct, redirects to the Zendesk subdomain might still occur due to other issues. It's important to ensure that all settings, including SSL certificates, are properly configured. If the problem persists,…
Can Zendesk provide an SSL certificate for my help center?
Yes, Zendesk can provide an SSL certificate for your help center at no extra cost. This is essential for enabling host mapping and ensuring secure connections. Alternatively, you can obtain an SSL certificate from your web hosting provider and…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
