Fixing Different Brand's Subdomain Issue on Zendesk
Discover how to resolve seeing a different brand's subdomain on Zendesk by checking redirect configurations.
How can I fix the issue of seeing a different brand's subdomain on Zendesk?
If users see a different brand's subdomain when accessing your Zendesk, it might be due to misconfigured page redirects. While your host mapping setup may appear correct, there could be underlying issues.
To resolve this, it's best to contact Zendesk Support for further assistance. They can help identify and fix any misconfigurations causing the redirect to the wrong subdomain.
More related questions
Why does Zendesk redirect to the subdomain instead of my host-mapped address?
If you're being redirected to your Zendesk subdomain instead of your host-mapped address, it might be due to incomplete settings. Ensure that your host mapping is correctly set up by following the instructions in the article: Host mapping -…
What should I do if my host mapping setup seems correct but redirects still occur?
Even if your host mapping setup appears correct, redirects to the Zendesk subdomain might still occur due to other issues. It's important to ensure that all settings, including SSL certificates, are properly configured. If the problem persists,…
Can Zendesk provide an SSL certificate for my help center?
Yes, Zendesk can provide an SSL certificate for your help center at no extra cost. This is essential for enabling host mapping and ensuring secure connections. Alternatively, you can obtain an SSL certificate from your web hosting provider and…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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