Zendesk QA Dashboard Timezone: UTC Explained
Learn about the UTC timezone used in Zendesk QA Dashboard and report exports.
What timezone is used for the Zendesk QA Dashboard?
The Zendesk QA Dashboard uses UTC time. This means that all the data you see on the dashboard, including any exported reports, will be in Coordinated Universal Time (UTC). This standardization helps ensure consistency across different regions and time zones.
If you're working with teams or clients in different parts of the world, using UTC can help avoid confusion about when events occurred. However, keep in mind that this might require you to convert times to your local timezone for certain tasks.
More related questions
How are conversation times displayed in Zendesk QA?
Conversation times in Zendesk QA are displayed according to your browser's timezone. This means that the timestamps you see for each conversation will match your local time settings, making it easier to track interactions in real-time. This feature…
Why does Zendesk QA use different timezones for dashboards and conversations?
Zendesk QA uses different timezones for dashboards and conversations to optimize usability and clarity. The dashboard is set to UTC to provide a consistent reference point for data analysis and reporting, which is crucial for global teams….
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