Understanding Timezones in Zendesk QA: Dashboard vs. Conversations
Learn why Zendesk QA uses UTC for dashboards and browser time for conversations.
Why does Zendesk QA use different timezones for dashboards and conversations?
Zendesk QA uses different timezones for dashboards and conversations to optimize usability and clarity. The dashboard is set to UTC to provide a consistent reference point for data analysis and reporting, which is crucial for global teams.
Conversely, conversations are set to your browser's timezone to ensure that the timestamps are relevant to your local context. This dual approach helps maintain clarity and accuracy in both data reporting and real-time communication.
More related questions
What timezone is used for the Zendesk QA Dashboard?
The Zendesk QA Dashboard uses UTC time. This means that all the data you see on the dashboard, including any exported reports, will be in Coordinated Universal Time (UTC). This standardization helps ensure consistency across different regions and…
How are conversation times displayed in Zendesk QA?
Conversation times in Zendesk QA are displayed according to your browser's timezone. This means that the timestamps you see for each conversation will match your local time settings, making it easier to track interactions in real-time. This feature…
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