Zendesk Premium Sandbox Email Replication Changes
What changes have been made to support email address replication in Zendesk premium sandboxes?
Zendesk has updated the way support email addresses are replicated in premium sandboxes. Previously, support addresses weren't replicated to prevent accidental customer contact. Now, internal support addresses are automatically replicated, and external addresses are converted to a sandbox-specific format. This allows for testing without additional configuration, ensuring emails remain within the sandbox environment. For more details, check out theoriginal announcement.
More related questions
Why did Zendesk decide to replicate support email addresses in sandboxes?
Zendesk made this change to enhance the usability of premium sandboxes based on customer feedback. By replicating support addresses, users can more effectively create and test scenarios within their sandboxes, improving the overall experience and…
Do I need to take any action for the new email replication feature in Zendesk sandboxes?
No action is required from your side to benefit from the new email replication feature in Zendesk premium sandboxes. This update is automatically available to all accounts with premium sandboxes, simplifying the process for users.
How are external support addresses handled in Zendesk premium sandboxes?
In Zendesk premium sandboxes, external support addresses are converted to an internal format specific to the sandbox. This conversion allows for seamless testing without additional configuration, ensuring that all emails remain within the sandbox…
What happens to business rules referencing support addresses in Zendesk sandboxes?
When a sandbox is created, all references to support addresses in business rules are automatically updated to reflect the new replication changes. This ensures that your business rules continue to function correctly without any manual intervention.
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