Zendesk 'Notify all agents' Trigger Explained
Understand the 'Notify all agents of received request' trigger in Zendesk and how it functions to notify agents.
What is the 'Notify all agents of received request' trigger in Zendesk?
The 'Notify all agents of received request' trigger in Zendesk is responsible for sending notifications to all agents when a new request is submitted without an associated group.
This trigger ensures that agents are aware of new tickets that need attention. However, if you find these notifications unnecessary, you can edit the trigger's conditions or deactivate it to stop the emails from being sent.
More related questions
How can I stop email notifications to agents for new requests in Zendesk?
To stop email notifications to agents for new requests in Zendesk, you need to modify or deactivate a specific trigger. The trigger, 'Notify all agents of received request', sends notifications to all agents when a new request is submitted without…
Can I customize the email notification text for new requests in Zendesk?
Yes, you can customize the email notification text for new requests in Zendesk. This is done by editing the 'Notify all agents of received request' trigger. Within the trigger settings, you can modify the conditions and the text of the email…
How do I deactivate the trigger for agent notifications in Zendesk?
To deactivate the trigger for agent notifications in Zendesk, you need to access your account settings and locate the 'Notify all agents of received request' trigger. Once you find the trigger, you can choose to deactivate it, which will stop all…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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