Stop Zendesk Email Notifications for New Requests
How can I stop email notifications to agents for new requests in Zendesk?
To stop email notifications to agents for new requests in Zendesk, you need to modify or deactivate a specific trigger. The trigger, 'Notify all agents of received request', sends notifications to all agents when a new request is submitted without an associated group.
You can either edit the conditions of this trigger to change when notifications are sent or deactivate it entirely if you don't want any notifications sent. This can be done through your Zendesk account settings. For more detailed steps, you can refer to the originalZendesk help article.
More related questions
What is the 'Notify all agents of received request' trigger in Zendesk?
The 'Notify all agents of received request' trigger in Zendesk is responsible for sending notifications to all agents when a new request is submitted without an associated group. This trigger ensures that agents are aware of new tickets that need…
Can I customize the email notification text for new requests in Zendesk?
Yes, you can customize the email notification text for new requests in Zendesk. This is done by editing the 'Notify all agents of received request' trigger. Within the trigger settings, you can modify the conditions and the text of the email…
How do I deactivate the trigger for agent notifications in Zendesk?
To deactivate the trigger for agent notifications in Zendesk, you need to access your account settings and locate the 'Notify all agents of received request' trigger. Once you find the trigger, you can choose to deactivate it, which will stop all…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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