Zendesk light agents billing explained
Discover how light agents are billed in Zendesk and how they differ from full agent licenses. Manage your costs effectively.
How are light agents billed in Zendesk?
Light agents in Zendesk are billed differently from full agents. They do not count as full agent licenses, which means they are not included in the total number of paid agent seats.
This distinction is important for businesses looking to manage costs effectively, as light agents can perform limited functions without incurring the full cost of a regular agent license.
More related questions
Does the account owner count as a paid agent in Zendesk?
Yes, the account owner is considered a paid seat in Zendesk. This means that the account owner is included in the total number of agents you are paying for. Any user who can access the agent interface is counted towards the total number of agent…
What should I do if I feel the account owner shouldn't be a paid agent?
If you believe the account owner should not be counted as a paid agent, you can share your feedback with Zendesk. Many users have expressed similar concerns, especially if the account is primarily used for administration rather than ticket…
Can I reduce costs if my business is in hibernation?
If your business is in hibernation, there might be ways to reduce costs in Zendesk. Consider evaluating the channels you are paying for, such as Talk or Chat, and determine if you can temporarily discontinue them until your business returns to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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