Is the Zendesk account owner a paid agent?
Learn if the Zendesk account owner is included in the number of paid agents. Understand how agent seats are counted.
Does the account owner count as a paid agent in Zendesk?
Yes, the account owner is considered a paid seat in Zendesk. This means that the account owner is included in the total number of agents you are paying for. Any user who can access the agent interface is counted towards the total number of agent seats.
It's important to note that light agents are billed differently and do not count as full agent licenses. For more details, you can refer to the originalZendesk help article.
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