Zendesk Explore Support Ticket Sync Frequency
How often does Zendesk Explore sync Support ticket backlog data?
Zendesk Explore syncs Support ticket backlog data based on your plan. If you're on the Explore Lite plan, data synchronizes once every 24 hours. For those on the Explore Professional, Enterprise, or Legacy plans, data syncs one hour after the most recent sync ended.
It's important to note that even though data may sync hourly, there is only one backlog record per day, reflecting the state of the account for that day in the default account's time zone. For more details, check out theoriginal article.
More related questions
What time is the Support ticket backlog data recorded in Zendesk Explore?
The Support ticket backlog data in Zendesk Explore is recorded at 12 am in your account's time zone. When you view this data in reports or dashboards, Explore displays it in your user profile's time zone. This ensures that the data reflects the…
How can I view my current Support ticket backlog in Zendesk Explore?
To view your current Support ticket backlog in Zendesk Explore, you need to create a report using the metric # Tickets from the Backlog history dataset. This allows you to see the backlog at any given date in the past, except for today. This method…
Can I see when my ticket data was last updated in Zendesk Explore dashboards?
While you can't see the last update time directly on the Zendesk Explore dashboards, you can find this information in individual reports. In the top left corner of each report, you'll see the last updated time, which helps you track when the data…
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