Zendesk Explore Dashboard Access Changes Explained
What changes have been made to Zendesk Explore dashboard access?
Explore admins now have automatic access to all dashboards in the account. This change allows admins to view and edit any dashboard created within the same account, providing better oversight and management capabilities.
To support this change, the dashboard library tabs have been updated. The previous 'All' tab is now called 'Shared with me', listing dashboards shared with you and those you created. The 'My dashboards' tab remains unchanged, showing only dashboards you created. A new 'All' tab, visible only to admins, lists all dashboards within your account.Learn more.
More related questions
Why did Zendesk introduce admin access to all Explore dashboards?
Zendesk introduced this feature to give admins better oversight of dashboards. Admins need to know which dashboards have been created and shared to understand what data is being communicated and to whom. Previously, admins couldn't see or manage…
Do I need to do anything to enable admin access to all dashboards?
No action is required on your part to enable this feature. The admin access to all dashboards is automatically available in your account. Once the feature is rolled out, admins will see the new 'All' tab in the dashboard library, which lists all…
Can I limit admin access to only certain dashboards in Zendesk Explore?
Currently, there is no option to customize admin access to specific dashboards. All admins have access to view and edit all dashboards within the account. If you want to restrict this capability for some users, consider assigning them the Editor…
What should I do if I don't see the new dashboard access changes in Zendesk?
If you don't see the new changes, ensure you have admin access to Explore. The changes should be available to everyone, and the 'All' tab should be visible in the dashboard library. If you still don't see the changes, it might be worth checking…
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