Zendesk handles email notifications by using the account name as the sender. When a customer sends a request to your support address, the system generates a notification email from the support account.
This approach ensures that all communications are centralized and managed through the support account, rather than individual agents. For more insights into how Zendesk manages email notifications, you can explore their resources on triggers and email management.
Zendesk email notifications display the account name by design. When a customer contacts your Zendesk Support, they are emailing the support address associated with your account, not a specific agent. As a result, the system generates an email…
Currently, Zendesk email notifications are designed to show the account name as the sender. This is because the notifications are generated by the support account when a customer emails the support address, not a specific agent. The system uses the…