Currently, Zendesk email notifications are designed to show the account name as the sender. This is because the notifications are generated by the support account when a customer emails the support address, not a specific agent.
The system uses the account name to maintain a consistent and professional communication channel. For more details on how email notifications are structured, you can refer to Zendesk's articles on triggers and email setup.
Zendesk email notifications display the account name by design. When a customer contacts your Zendesk Support, they are emailing the support address associated with your account, not a specific agent. As a result, the system generates an email…
Zendesk handles email notifications by using the account name as the sender. When a customer sends a request to your support address, the system generates a notification email from the support account. This approach ensures that all communications…