Zendesk Deprecates ticket.conversations Property
What is happening to the Zendesk ticket.conversations property?
Zendesk is deprecating the ticket.conversations property. This property, which is part of the Zendesk Apps framework’s Support API, is an unsupported and undocumented feature that will no longer be available after July 1st, 2020. Instead, developers should use the ticket.comments property, which serves the same purpose.
If your application currently relies on ticket.conversations, it's important to update your code to use ticket.comments to avoid any disruptions. For more details, you can refer to theoriginal announcement.
More related questions
Why should I switch from ticket.conversations to ticket.comments?
Switching from ticket.conversations to ticket.comments is necessary because ticket.conversations is being deprecated. The ticket.comments property is a supported and documented feature that provides the same functionality as ticket.conversations….
How can I update my app to use ticket.comments instead of ticket.conversations?
To update your app, replace any instances of ticket.conversations with ticket.comments in your code. This change is necessary because ticket.conversations is being deprecated and will no longer be supported. Ensure that your app is thoroughly…
What should I do if I encounter issues after switching to ticket.comments?
If you experience issues after switching to ticket.comments, it's recommended to contact Zendesk Support. They can provide guidance and help troubleshoot any problems you may encounter. In the meantime, ensure that your code is correctly…
When is the deprecation date for ticket.conversations?
The deprecation date for the ticket.conversations property was July 1st, 2020. After this date, the property is no longer supported or available for use in the Zendesk Apps framework’s Support API. Developers should have transitioned to using the…
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