Update Your App to Use ticket.comments
How can I update my app to use ticket.comments instead of ticket.conversations?
To update your app, replace any instances of ticket.conversations with ticket.comments in your code. This change is necessary because ticket.conversations is being deprecated and will no longer be supported.
Ensure that your app is thoroughly tested after making this update to confirm that it functions correctly with the ticket.comments property. If you encounter any issues, consider reaching out to Zendesk Support for assistance.
More related questions
What is happening to the Zendesk ticket.conversations property?
Zendesk is deprecating the ticket.conversations property. This property, which is part of the Zendesk Apps framework’s Support API, is an unsupported and undocumented feature that will no longer be available after July 1st, 2020. Instead,…
Why should I switch from ticket.conversations to ticket.comments?
Switching from ticket.conversations to ticket.comments is necessary because ticket.conversations is being deprecated. The ticket.comments property is a supported and documented feature that provides the same functionality as ticket.conversations….
What should I do if I encounter issues after switching to ticket.comments?
If you experience issues after switching to ticket.comments, it's recommended to contact Zendesk Support. They can provide guidance and help troubleshoot any problems you may encounter. In the meantime, ensure that your code is correctly…
When is the deprecation date for ticket.conversations?
The deprecation date for the ticket.conversations property was July 1st, 2020. After this date, the property is no longer supported or available for use in the Zendesk Apps framework’s Support API. Developers should have transitioned to using the…
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