Zendesk Deletion Condition Without ADPP Add-on
Do I need the Advanced Data Protection & Privacy add-on for the new deletion condition?
No, you do not need the Advanced Data Protection & Privacy (ADPP) add-on to use the new additional condition for ticket deletion schedules. This feature is available to all Zendesk users, making it easier to manage ticket deletions without the add-on.
However, the ADPP add-on is recommended for those who need to create advanced data retention policies. It allows for multiple deletion schedules and the ability to build multiple custom conditions for deleting tickets, offering even greater flexibility and control.
More related questions
What is the new condition for ticket deletion schedules in Zendesk?
Zendesk has introduced a new feature that allows users to add an additional condition to ticket deletion schedules. This means you can now delete tickets based on specific criteria such as brand, group, or ticket tag. This added flexibility helps…
Why did Zendesk introduce an additional condition for deletion schedules?
Zendesk introduced this change to provide users with more flexibility in managing their ticket deletion schedules. The additional condition allows users to exclude certain tickets from being deleted, which is crucial for maintaining important…
How can I add an additional condition to my Zendesk ticket deletion schedule?
Adding an additional condition to your Zendesk ticket deletion schedule is straightforward. This feature is already available in your account, so no extra steps are needed to activate it. To add a condition, navigate to Admin Center > Account >…
What steps should I take to start using the new deletion condition in Zendesk?
To start using the new deletion condition in Zendesk, simply access your account's Admin Center. No additional setup is required as the feature is already available. Go to Admin Center > Account > Security > Deletion schedules to create or modify a…
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