New Condition for Zendesk Ticket Deletion Schedules
What is the new condition for ticket deletion schedules in Zendesk?
Zendesk has introduced a new feature that allows users to add an additional condition to ticket deletion schedules. This means you can now delete tickets based on specific criteria such as brand, group, or ticket tag. This added flexibility helps in managing data retention more effectively.
To use this feature, admins and agents with the appropriate permissions can specify a 'Last updated' criteria and then add another condition from a dropdown list. Options include custom fields, brand, form, group, organization, requester, tags, or type. This allows for more precise control over which tickets are deleted, ensuring important tickets are retained. For more details, you can refer to the originalZendesk announcement.
More related questions
Why did Zendesk introduce an additional condition for deletion schedules?
Zendesk introduced this change to provide users with more flexibility in managing their ticket deletion schedules. The additional condition allows users to exclude certain tickets from being deleted, which is crucial for maintaining important…
How can I add an additional condition to my Zendesk ticket deletion schedule?
Adding an additional condition to your Zendesk ticket deletion schedule is straightforward. This feature is already available in your account, so no extra steps are needed to activate it. To add a condition, navigate to Admin Center > Account >…
Do I need the Advanced Data Protection & Privacy add-on for the new deletion condition?
No, you do not need the Advanced Data Protection & Privacy (ADPP) add-on to use the new additional condition for ticket deletion schedules. This feature is available to all Zendesk users, making it easier to manage ticket deletions without the…
What steps should I take to start using the new deletion condition in Zendesk?
To start using the new deletion condition in Zendesk, simply access your account's Admin Center. No additional setup is required as the feature is already available. Go to Admin Center > Account > Security > Deletion schedules to create or modify a…
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