Zendesk Custom Layouts for Professional Plans
Why did Zendesk extend custom layouts to Professional plans?
Zendesk extended custom layouts to Professional plans in response to customer feedback. Many users wanted the ability to configure the ticket interface to present relevant information to agents efficiently. By offering these customization capabilities, Zendesk aims to enhance user experience and provide more value to customers on Professional plans.
More related questions
What are custom layouts in Zendesk Professional plans?
Custom layouts in Zendesk Professional plans allow admins to create personalized ticket interfaces using a drag-and-drop tool called layout builder. This feature, previously exclusive to Enterprise plans, is now available for Support Professional…
How can I use the layout builder in Zendesk?
The layout builder in Zendesk is a user-friendly tool that lets you customize ticket layouts without needing developer resources. You can drag and drop elements to feature the most-used apps in the main ticket interface, and rearrange components to…
What steps do I need to take to enable custom layouts in Zendesk?
If you have a Professional account with the Agent Workspace activated, custom layouts will automatically be available in your Admin Center under Workspaces > Agent Tools. No additional steps are needed to enable this feature. You can start building…
Where can I find resources to help with custom layouts in Zendesk?
Zendesk provides a helpful resources guide to assist you in building and activating custom layouts. This guide is available in the Admin Center under Workspaces > Agent Tools. Additionally, you can visit the Zendesk community forum for feedback and…
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